Our absolute 100% no-questions-asked, you'll-totally-love-it-or-you-get-all-your-money-back guarantee.

We want you to purchase your personal artwork knowing you will be fully satisfied. It's that simple.

We at DNA 11 pride ourselves on providing the best customer experience by offering quality artwork and services with a no-fuss guarantee. If for any reason you are not completely satisfied with your artwork, we will completely refund your order or offer you a reprint at no extra charge.

In the event that you wish to return or exchange your art piece, there are just three things you should know:

  • You may return or exchange your custom portrait up to five days from the date you received your final art piece*
  • You are responsible for shipping the artwork back to DNA 11, and for the costs associated with that shipment. Shipping and handling costs are non-refundable
  • If you decide to have your art piece exchanged, you will receive your new art piece within 30 days from the date on which we receive the returned art piece from you
*Refunds are not available after downloading the digital high resolution copy of your art piece (if applicable).